High Reliability Healthcare Academy

Systems and processes are the very beginning of becoming a highly reliable organization. Taking your organization to the next level requires a culture change: everyone in the organization adopting a different way of thinking and working. Fortunately, many healthcare organizations have navigated the journey to High Reliability, and you can learn from their successes (and failures).

The 2022 High Reliability Healthcare Academy (HRHA) will showcase the myriad ways High Reliability looks in practice across the United States, with an emphasis on how unique populations and other contextual variables (e.g., organizational culture, COVID, type of organization) impact fidelity to the High Reliability framework. You will learn by doing, with a case study model in each class.

What You’ll Learn This program will break down complex concepts into something more easily accessible through the demonstration and application of High Reliability principles. You will learn the techniques to engage with your organization on the journey to becoming a highly reliable organization.

Weekly sessions will feature industry leaders who will share their organizational journey to high reliability -- how principles are applied in a variety of healthcare organizations, barriers to adoption, and practical application tools and techniques that promote of High Reliability.

Who Should Attend Teams or individuals including clinical, operational, and administrative leaders, and stakeholders from healthcare organizations who are ready to or exploring how to implement High Reliability into your organization.

Successful Completion

To successfully complete this activity, the required evaluation must be completed no later than Monday, January 2, 2023. Thereafter, the evaluation will no longer be available and credits will not be issued. No refunds will be offered for failure to complete the required evaluation by the stated deadline.

1. Develop working knowledge of High Reliability principles and how they apply to healthcare
2. Describe how fundamental tools and techniques can be leveraged independently or in conjunction with a strategic plan to improve health outcomes
3. Discuss how different organizations have adopted (and adapted) High Reliability principles
4. Identify the principles of High Reliability
5. Discover how organizational size, geographic area, populations served, culture, and leadership can impact the effectiveness of High Reliability programming
6. Identify how High Reliability principles can be implemented at the macro, meso, and micro levels
7. Describe how diverse healthcare professionals can collaborate and use shared resources to develop strategies to implement high reliability principles

In support of improving patient care, Thomas Jefferson University is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physicians: This educational activity is designated for a maximum of 14.00 AMA PRA Category 1 Credits ^TM . Physicians should only claim credit commensurate with the extent of their participation in the activity.

Nurses: This activity awards 14.00  nursing contact hours. 

Other Healthcare Professionals: This educational activity is designated for 14.00 AMA PRA Category 1 Credit ^TM. Participants should claim only the credit commensurate with the extent of their participation in the activity.

Cancellation Policy

Requests for refunds must be submitted in writing and received in the Office of CPD two weeks prior to the start date of the course. There will be no refunds after this period.*  Cancellations notified before the two week time frame will incur a 25% administration fee (with a minimum of $20).  Registrants who fail to attend the conference are responsible for the entire fee.  All refunds will be processed after the conference.  The University reserves the right to cancel or postpone this course due to unforeseen circumstances.  In the event of cancellation or postponement, the University will refund registration fees, but is not responsible for related costs or expenses to participants, including cancellation fees assessed by hotels, airlines or travel agencies. 

*Registration fees will be refunded less a 15% administration fee to international conference registrants who are unable to secure a travel visa. Registrants must provide proof of visa denial. 

 Jefferson Release Policy

Jefferson may record/livestream/photograph this educational activity. These images/recordings, along with your name, may be used in Jefferson publications or on the Jefferson website. If you verbally submit any questions for Q&A sessions, you are agreeing to be recorded and to have that recording available in enduring materials. Once photographed, filmed, recorded, or videotaped, you waive the right of inspection or approval to which such images/recordings may be put and Jefferson has the right to use, publish, reproduce, modify, adapt, and distribute at any time in any manner or medium.

Jefferson HIPAA Policy

As an attendee of this educational activity hosted by Thomas Jefferson University, Jefferson University Physicians, and Thomas Jefferson University Hospitals, Inc. (collectively 'Jefferson'), you may gain access to certain proprietary information ('Confidential Information'), including Protected Health Information ('PHI').

By participating in this educational activity, you agree to maintain the confidentiality of all Confidential Information, including all PHI, obtained from any source. You also agree to take all necessary steps to protect such Confidential Information and shall not directly or indirectly disclose or use it in any manner or for any reason, other than as necessary to complete the educational activity. Further, you agree not to take photographs, record in any manner or otherwise reproduce any such Confidential Information. You understand that any unauthorized use or disclosure of Confidential Information may result in possible legal action against you by Jefferson whose confidentiality is breached.

Exception: According to the Standards, it is not required to identify, mitigate, or disclose relevant financial relationships for accredited education that is non-clinical, such as leadership or communication training.

Mitigation of Relevant Financial Relationships

Thomas Jefferson University adheres to the Standards for Integrity and Independence in Accredited Continuing Education and the policies that supplement the Standards.

All planners, faculty, and others in control of educational content are required to disclose any relevant financial relationships with ACCME defined ineligible companies within the past 24 months. Any conflicts of interests have been mitigated prior to this educational activity. Such disclosures will be available prior to the start of the activity. Jefferson conflict of interest mitigation process may result in changes to the program agenda.

Off-Label/Investigational Use
All faculty/presenters/authors at Thomas Jefferson University sponsored events are required to disclose whether or not their content contains information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved. Product(s) is/are not included in the labeling approved by the U.S. FDA for the treatment of disease(s).

Content Disclaimer
The views expressed in this activity are those of the faculty. It should not be inferred or assumed that they are expressing the views of any manufacturer of pharmaceuticals or devices or Thomas Jefferson University.

It should be noted that the recommendations made herein with regard to the use of therapeutic agents, varying disease states, and assessments of risk, are based upon a combination of clinical trials, current guidelines, and the clinical practice experience of the participating presenters. The drug selection and dosage information presented in this activity are believed to be accurate. However, participants are urged to consult all available data on products and procedures before using them in clinical practice.

Member Information

Role in activity

Nature of Relationship(s) / Name of Ineligible Company(s)

Mary R Cooper, MD, JD
Associate Professor and Program Director
Jefferson College of Population Health
Philadelphia, PA

Activity/Course Director

Non-Clinical Exception

Nancy Curdy, MSN
Piedmont Healthcare-retired
Snellville, GA

Faculty

Non-Clinical Exception

Stephen E Jones, MD PhD
Neuroradiologist
Cleveland Clinic
Cleveland Heights, Ohio

Faculty

Non-Clinical Exception

Susan White, PhD
Chief of Quality Management
Orlando VA Health Care System
Orlando, FL

Faculty

Non-Clinical Exception

Craig L Clapper, MBA, PE
Reliability 4 Life Group
Mooresville, NC

Faculty, Other Planning Committee Member

Non-Clinical Exception

Emily J Frelick, MS
Project Director
Jefferson College of Population Health
Philadelphia , PA

Other Planning Committee Member

Non-Clinical Exception

Andrew Kopolow, MPA, MSW, CPHQ, PMP CLSSMBB, FNAHQ
Assistant Director
Thomas Jefferson University
Scottsdale, AZ

Other Planning Committee Member

Non-Clinical Exception

Zoe Van Orsdol, MPH
Project Director
Thomas Jefferson University
Philadelphia, PA

Other Planning Committee Member

Non-Clinical Exception

This educational activity received no commercial or in-kind support.